Dear Esteemed Customers, this a notice that cPanel has now introduced new SSL ciphers to increase the security of the mail server; this enables TLS 1.2 and disables older SSL protocols such as TLS 1.0.
While we make every effort to ensure our services are as secure as possible, this means that older operating systems and mail clients will be affected.
Due to Windows 7 being an older system, versions of Outlook (2007 & 2010) on Windows 7 can only offer TLS 1.0 and below. Microsoft did release a patch to resolve this and enable the newer protocols, TLS 1.1 and TLS 1.2.
Please keep in mind this is not a defect or an issue with our products, but an incompatibility with outdated client software.
There are two options to help resolve the issues you are currently facing. Please note, Option 1 is the recommended solution.
If you have any questions regarding the content of this email, please contact our Customer Service on our Live Chat team by sending an email to support@tfhost.ng.
Monday, March 11, 2019
